TERMS AND CONDITIONS

These Terms and Condi.ons (“Terms”) govern the rela.onship between Hinterlands Explorers

(“the Company,” “we,” “our,” or “us”) and any person or en.ty (“the Client,” “you,” or “your”)

who books, purchases, or par.cipates in any tour, ac.vity, or service offered by the Company.

By booking or par.cipa.ng in any of our services, you acknowledge that you have read,

understood, and agree to be legally bound by these Terms.

1. BOOKINGS AND PAYMENTS

All bookings must be made through our official website through an email where by we will

provide you with a detailed i.nerary with prices.

A deposit of 30% is required in order to confirm the booking. Payments can be made by bank

wire/transfer, debit or credit card as well as other direct card payments. ALer clients accept a

proposal, they receive an invoice with all details. We require a 30% deposit payment of the

i.nerary cost and 100% payment if the booking was made within 61 days prior to departure.

We cannot guarantee a booking if a deposit or a full amount is delayed.

The remaining balance of the total cost must be paid in full no later than 60 days prior to the

scheduled departure date. If full payment is not received by the due date, the Company

reserves the right to cancel the booking without no.ce, and any deposit paid will be forfeited.

2. CANCELLATIONS AND REFUNDS

All cancella.on requests must be submiQed to the Company in wri.ng (email is acceptable).

Cancella.on charges will apply as follows unless otherwise specified in wri.ng:

• From the date of confirma.on to 60 days befor departure: 30% of the invoice amount.

• 59 to 45 days prior to departure: 50% of the invoice amount.

• 44 to 0 days or NO SHOW: 100% of the invoice amount.

Notwithstanding the above, if we have issued your domes.c airline .ckets and you choose at

any .me to cancel them then we will not refund you any monies for these .ckets.

If the Company cancels a tour for any reason other than force majeure (see Clause 9), the

Client will be offered a full refund or the op.on to reschedule to a later date.

3. AMENDMENTS TO BOOKINGS

The Company will endeavor to accommodate reasonable requests to amend bookings, subject

to availability.

Any amendments made less than 14 days before the departure date may be subject to

addi.onal fees, which will be communicated in advance.

Subs.tu.on of one traveler for another may be permiQed at the Company’s discre.on,

provided sufficient no.ce is given and all legal and prac.cal requirements are met.

4. CLIENT RESPONSIBILITIES

The Client is responsible for ensuring that all personal travel documents (passports, visas,

permits, etc.) are valid and in order. Please verify with Immigra.on Services, Embassy, the

regula.ons regarding passports, visas, and vaccina.ons prior to your departure. Hinterlands

Explorers cannot be held liable for any impediment suffered by a traveller as a result of failure

to possess proper and complete travel documents or costs involved with obtaining them.The Client must disclose any relevant medical condi.ons, disabili.es, or dietary requirements

at the .me of booking.

The Client agrees to comply with all safety instruc.ons, regula.ons, and lawful direc.ons

issued by the Company .

The Client agrees to conduct themselves in a respec_ul manner towards other par.cipants,

staff, and local communi.es.

5. HEALTH AND FITNESS

Par.cipa.on in our tours may require a reasonable level of physical fitness. The Company

reserves the right to refuse par.cipa.on to any Client who, in its sole opinion, is unfit for the

tour or whose par.cipa.on may endanger themselves or others. The Client acknowledges

that they par.cipate at their own risk and should seek appropriate medical advice prior to

travel.

6. TRAVEL INSURANCE

The Company strongly advises all Clients to obtain comprehensive travel insurance prior to

departure. Such insurance should cover personal injury, medical expenses, loss or damage to

personal property, trip cancella.on, and any other relevant risks. The Company shall not be

liable for any costs, damages, or losses incurred due to the Client’s failure to obtain adequate

insurance coverage.

7. ITINERARY CHANGES

The Company reserves the right to alter i.neraries, transporta.on, accommoda.ons, or

ac.vi.es at its sole discre.on if circumstances require. Such changes may be due to weather,

safety concerns, governmental restric.ons, or any other event beyond the Company’s

reasonable control. The Company will make reasonable efforts to provide services of equal or

greater value where possible.

8. LIABILITY AND LIMITATION OF LIABILITY

The Company shall not be held liable for any injury, illness, loss, damage, delay, inconvenience,

or expense caused by third par.es, force majeure events, or circumstances beyond its control.

By joining any tour or ac.vity with Hinterlands Explorers, you understand and accept that

travel can involve certain risks. These may include things like wild animal encounters, extreme

weather, rough terrain, illness (including diseases such as malaria), safety issues with local

transport, theL, or other unexpected situa.ons. Standards of healthcare, accommoda.on,

transport, and hygiene in some des.na.ons may also be lower than what you are used to at

home.

We will make every reasonable effort to give you guidance about local condi.ons, safety,

health requirements, cultural customs, and applicable laws before and during your trip.

You agree to take sensible precau.ons to protect your own safety, such as using provided

safety gear (seatbelts, helmets, harnesses) and following all safety instruc.ons from our

guides or service providers. Hinterlands Explorers cannot be held responsible for any harm or

loss that results from not following safety advice or instruc.ons.9. FORCE MAJEURE

The Company shall not be liable or deemed to be in default for any delay or failure in

performance resul.ng directly or indirectly from acts of God, natural disasters, pandemics,

government ac.ons, labor disputes, civil unrest, terrorism, or any other event beyond the

Company’s reasonable control.

10. PERSONAL PROPERTY

The Company accepts no responsibility for loss of, or damage to, personal belongings brought

on the tour. Clients are advised to keep valuables secure and carry insurance for their personal

property.

11. PHOTOGRAPHY AND MEDIA

The Client consents to the use of photographs or video taken during the tour for promo.onal

and marke.ng purposes by the Company. Clients who do not wish to be photographed or

filmed must inform the Company in wri.ng before the tour begins.

12. PRIVACY POLICY

The Company collects and uses personal data only for the purposes of processing bookings

and delivering services. Personal informa.on will not be shared with third par.es except

where necessary to provide services or as required by law. The Company will handle all

personal data in accordance with applicable data protec.on laws.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Tanzania. Any

disputes arising out of or rela.ng to these Terms shall be subject to the exclusive jurisdic.on

of the courts of Tanzania.

14. MODIFICATION OF OUR TERMS & CONDITIONS

We reserve the right to modify and/or update our terms and condi.ons at any .me. Any

changes will be effec.ve immediately upon pos.ng them on our website. By con.nuing to use

our website aLer such changes, you agree to be bound by the modified terms. If we revise our

terms and condi.ons, our clients who have already made a booking will receive an email

about this.

AGREEMENT

By booking with Hinterlands Explorers, the Client confirms that they have read, understood,

and agree to abide by these Terms and Condi.ons.